We recommend booking at least 2-3 months in advance for custom journeys to ensure availability and allow time for personalized planning. For small group journeys, booking 1-2 months ahead is usually sufficient. Peak seasons (spring and autumn) may require earlier booking.

Our journey prices typically include accommodation, transportation, professional guides, entrance fees to attractions, most meals, and 24/7 support. International flights, personal expenses, travel insurance, and optional activities are usually not included. Each journey proposal includes a detailed breakdown of inclusions and exclusions.

Yes! We specialize in creating safe and enriching experiences for solo travelers. We can design custom solo journeys or help you join small group tours. All our guides are trained to ensure solo travelers feel comfortable and included throughout the journey.

Cancellation policies vary by journey type and timing. Generally, cancellations made 30+ days before departure receive a full refund minus processing fees. Cancellations 15-30 days before receive 50% refund. Cancellations within 15 days are non-refundable. We recommend purchasing travel insurance. Full terms are provided in your booking confirmation.

Sustainability is core to our operations. We partner with eco-friendly accommodations, support local communities, minimize carbon footprints through our "Dual Carbon Plan," donate 10% of fees from western routes to ecological funds, respect cultural heritage sites, and work with UNESCO and conservation organizations. We also educate travelers on responsible tourism practices.

Absolutely! We accommodate all dietary restrictions including vegetarian, vegan, halal, kosher, and food allergies. We also work with travelers who have mobility needs, medical conditions, or other special requirements. Please inform us during the booking process so we can make appropriate arrangements.